RADPOINT Customer Support delivers support with real effect. RADPOINT's clients have often demands for high availability and high security. Through a support contract with RADPOINT, the customer is always prioritised, and quick help with support issues is guaranteed. The company's support is staffed exclusively by experienced consultants in the contracted areas. Through excellence lead times are cut which gives the customer greater "uptime".
Two different levels of support can be characterized driven by customer's availability requirements.
- RADPOINT Secure
Errors and problem solving business hours (weekdays 09:00 to 17:00) via phone, web or e-mail.
- RADPOINT SecurePlus
For critical operating environments with high availability requirements, we offer round-the-clock support (24x7x365) combined with proactive support (*). As an option to SecurePlus, plus we can also offer an on-site technician.
(*) = Proactive support means that RADPOINT informs the customer when the product manufacturer releases updates / upgrades. Through quarterly meetings any change needs regarding configurations / infrastructure are discussed as well support procedures and processes between RADPOINT and the customer reviewed.